Frequently asked questions
What is Travel Spins?
A voice travel concierge. You say where you want to go, and it finds flights, hotels and rental cars and shows them on screen. You book with a tap.
Is it free?
Yes, during the beta. Bookings in the beta are test bookings, so nothing is charged and no real tickets are issued.
Can the assistant book without me?
No. Only your tap books. The assistant can search, compare and suggest, but never confirm on its own.
Why do you need my passport details?
Airlines need your exact passport details on every booking. Having them ready means the assistant can book in one tap. Your details are encrypted, never shown to the assistant, and only used for your bookings.
Which languages can I speak?
11: English, Spanish, French, German, Portuguese, Italian, Russian, Hindi, Japanese, Swedish and Chinese. Choose yours in Settings. Most can also be switched mid-conversation.
Is a flight, hotel and car booked as a package?
No. Each one is a separate booking, with its own price, terms and confirmation email.
How do I pay for a rental car?
For now, at the rental counter when you pick it up. Nothing is charged when you book.
Do you store my payment card?
Not during the beta, because there are no card payments yet. When payments launch, your card will be kept by a certified payment provider (PCI DSS compliant), not by Travel Spins. We'll never see or store your full card number, and you can remove a saved card at any time in Settings.
Are there ads?
No. Travel Spins is ad-free. We don't show ads and we never sell your data.
Can I book for my family?
Yes. Add family members in Settings, and the assistant books for them by name. You can also connect with friends or relatives and book for each other, with permission.
Can I change or cancel a booking?
Not yet in the app. That's coming soon. Your confirmation email has the booking reference to contact the airline or hotel.
What happens if the airline changes my flight?
You'll get an email and an alert in the app. You can accept the change, choose another flight, or cancel for a refund.
Is there a limit on how much I can talk?
During the beta, each person gets 15 minutes of voice a day. It resets at midnight, Swedish time.
Is there a mobile app?
Not yet, but the website works fully on your phone. Apps for iPhone and Android are planned.
Who can I contact?
Didn’t find your answer? Contact support →